Order and Shipping Information

How to Order

Orders may be placed online, by phone, or by email. If you have placed your order by phone in the past and prefer this method so that you can discuss your particular requirements, please feel free to continue to do so.

Please note that we have a minimum order requirement of £5.00 for the UK and £10.00 overseas. This excludes postage. We feel sure that customers will appreciate that very small orders are time-consuming and uneconomical. Thank you.

ALL ORDERS PLACED BEFORE 3PM WILL SHIP SAME DAY.

SATURDAY AND SUNDAY ORDERS WILL SHIP NEXT BUSINESS DAY.

Phone: 0141 404 6500

Email: practical-magic@mail.com

Mail: 

Practical Magic Ltd

Suite 10

115 Carstairs Street

Glasgow

G40 4JQ


        

If we are unavailable, you may leave an order on our answering machine 24 hours a day.

Postage / Shipping Costs and Payment

· Postage in the UK
· Postage to Europe
· Postage to the Rest of the World.

Please refer to the section which applies to you.

Postage in the UK
1. The majority of our daily post is sent through DPD or Royal Mail by First Class post.

DPD is a tracked and signed for next day service. You will be notified of shipping information via text and/or email. A one hour delivery slot is normal for this service. For smaller packets we still use Royal Mail. This mail is untracked. Next day delivery is NOT guaranteed but most of our parcels do seem to arrive the next day.

2. If your order is extremely heavy, there may be additional delivery costs. We will notify you if this is the case.

3. There may be additional charges to the Scottish Highlands and Islands, and also to Isles of Wight, Man, The Channel Islands and the Scilly Islands.  We will notify before shipping.

We aim to send out each order the same day as it is received. Weekend orders will ship on the next business day. However, please bear with us if we happen to be attending a convention. You can check on these events on our Home Page.

£5.00 to £29.99 £4.50
£30.00 to £49.99 £5.99 
£50.00 to £69.99 £6.99 
£70.00 to £89.99 £7.99
£80.00 and upwards £8.99

 

N.B. Postal charges will normally be amended if products are very light (e.g. silks).
Inserts for Magic Painting are charged at the flat rate of £9.75, irrespective of quantity.

Payment (UK only)
We accept the following:
· Personal Cheque (Only by prior arrangement. Please make payable to Practical Magic. Products will NOT ship until your cheque has cleared)
· Mastercard
· Visa 
· Postal Order
· PayPal
· Bank Transfer (BACS)
NB Cash sent through the post should be registered for your own safety.


Postage to Europe
For the purposes of postage, the following countries are regarded as being ‘Europe’:
Albania Andorra Armenia Austria Azerbaijan Azores Balearic Islands  Belarus Belgium Bosnia Herzegovina Bulgaria Canary Islands Corsica  Croatia Cyprus  Czech Republic Denmark Estonia  Faroe Islands Finland  France  Georgia Germany  Gibraltar  Greece Greenland Hungary  Iceland Irish Republic Italy Kazakhstan Kosovo Kyrgyzstan Latvia  Liechtenstein Lithuania Luxembourg Macedonia Madeira Malta Moldova Monaco Montenegro Netherlands Norway Poland Portugal Romania Russia San Marino Serbia Slovakia  Slovenia  Spain Spitzbergen Sweden Switzerland Tajikistan Turkey Turkmenistan Ukraine Uzbekistan Vatican City State

When you submit a Purchase Order, postage is calculated automatically and is 20% of the total of your order. This is a guide only. If your order is light then we will either refund the money (if you paid by PayPal) or, if you paid by credit card, we will only debit the smaller amount. If the item is particularly heavy, the postal costs may be higher than the price indicated on your Purchase Order. If this is the case, we will notify you before we send the order.

Please note we have a minimum shipping cost of £10.75 for European orders.


If you would like an exact price for postage, please send us details of your order and we will calculate for you.  

There are two main ways that we send out orders to Europe:
1. If the item is light (under 2 kg) it is accepted as a Small Packet. This is an untracked service and delivery times can vary. 10 days is a reasonable average.
2. If the item is large, valuable or heavy, we use a tracked service. This is more expensive, but delivery times are much quicker and we send you the tracking number so you can watch the progress of your order.

Payment (Europe)
For European orders we can only accept the following:
· Mastercard 
· Visa
· PayPal

Postage to the Rest of the World
For the purposes of postage, the following countries are regarded as being ‘Europe’. If your country does NOT appear in this list, then it is classed as ‘Rest of the World’:
Albania Andorra Armenia Austria Azerbaijan Azores Balearic Islands  Belarus Belgium Bosnia Herzegovina Bulgaria Canary Islands Corsica  Croatia Cyprus  Czech Republic Denmark Estonia  Faroe Islands Finland  France  Georgia Germany  Gibraltar  Greece Greenland Hungary  Iceland Irish Republic Italy Kazakhstan Kosovo Kyrgyzstan Latvia  Liechtenstein Lithuania Luxembourg Macedonia Madeira Malta Moldova Monaco Montenegro Netherlands Norway Poland Portugal Romania Russia San Marino Serbia Slovakia  Slovenia  Spain Spitzbergen Sweden Switzerland Tajikistan Turkey Turkmenistan Ukraine Uzbekistan Vatican City State

When you submit a Purchase Order, postage is calculated automatically and is 25% of the total of your order. This is a guide only. If your order is light then we will either refund the money (if you paid by PayPal) or, if you paid by credit card, we will only debit the smaller amount. If the item is particularly heavy, the postal costs may be higher than the price indicated on your Purchase Order. If this is the case, we will notify you before we send the order.
If you would like an exact price for postage, please send us details of your order and we will calculate for you.  

Please note we have a minimum shipping cost of £15.75 for Rest of the World orders.

There are two main ways that we send out orders to the Rest of the World:
1. If the item is light (under 2 kg) it is accepted as a Small Packet. This is an untracked service and delivery times can vary. 10 days is a reasonable average.
2. If the item is large, valuable or heavy, we use a tracked service. This is more expensive, but delivery times are much quicker and we send you the tracking number so you can watch the progress of your order.

Payment (Rest of the World)
For Rest of the World orders we can only accept the following:
· Mastercard 
· Visa 
· PayPal

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